A personal shopping service is a tailored assistance provided to clients seeking help with sourcing and purchasing products. This service is designed to meet the specific needs and preferences of each individual, offering a convenient and efficient way to acquire goods from various locations. Personal shoppers assist with identifying and procuring items, whether they are everyday essentials, luxury goods, or hard-to-find items, and handle the complexities of the shopping process on behalf of the client.

Our personal shopping service includes:

• Product Sourcing: We locate and acquire products from a wide range of retailers and suppliers, both locally and internationally.
• Customized Assistance: We cater to your unique needs, preferences, and budget, ensuring that the items we find match your specific requirements.
• End-to-End Management: From selecting and purchasing items to handling shipping and delivery logistics, we manage the entire shopping process to ensure a seamless experience for you.
• Expert Advice: Benefit from our knowledge of current trends, best deals, and high-quality products to make informed purchasing decisions.

Our goal is to provide a hassle-free shopping experience, saving you time and effort while delivering exceptional results tailored to your needs.

We can source a wide variety of items to meet your personal and business needs. Our service covers categories such as:

• Fashion & Apparel: From the latest trends to timeless classics.
• Books & Educational Materials: Textbooks, study guides, and more.
• Electronics & Gadgets: Smartphones, laptops, tech accessories, and beyond.
• Beauty, Cosmetics, & Personal Care: Skincare, makeup, fragrances, and hair care products.
• Home Appliances & Kitchenware: From small kitchen gadgets to essential home appliances.
• Luxury Goods: High-end fashion, jewellery, watches, and more.
• Children’s Products: Clothing, toys, educational materials, and baby gear.
• Health & Wellness: Supplements, fitness equipment, and health products.
• Food & Beverages: Specialty foods, gourmet items, and beverages.
• Art & Collectibles: Unique art pieces, collectibles, and limited-edition items.
• Personalised Gifts: Customised presents for special occasions.
• Automotive Parts & Accessories: Car parts, tools, and accessories.
• Sports & Fitness Equipment: Athletic gear, workout equipment, and sports accessories.
• Pet Supplies: Toys, food, grooming products, and other pet essentials.
• Musical Instruments & Accessories: Instruments, sheet music, and related accessories.
• Outdoor & Camping Gear: Tents, hiking gear, and camping essentials.
• Fine Wines & Spirits: Premium wines, spirits, and other alcoholic beverages.

If you have something specific in mind that’s not listed here, please feel free to reach out! We’re committed to fulfilling unique requests and can explore sourcing a wide variety of other goods to meet your needs.

To place an order, simply follow these steps:

1. Submit Your Request: Use the order form below or send us an email to procurement@britnaija.com detailing the items you want us to purchase for you. Be sure to include specifics like the item name, quantity, size, color, brand, and any other relevant details.

2. Review and Confirmation: After receiving your request, we’ll review the details and confirm availability. We’ll then send you a price estimate along with any additional information or questions we might have.

3. Payment: Once you approve the estimate, we’ll provide payment instructions. We accept a variety of payment methods, including: Bank Transfer, Credit or Debit Card, and PayPal

4. Procurement: After payment is received, we’ll proceed to source and purchase your items.

5. Shipping and Delivery: Once your items are ready, we’ll arrange for shipping or delivery. You can choose between pick-up or delivery to your preferred address.

If you have any questions or need assistance at any step, our customer support team is here to help!

We strive to make the payment process as convenient as possible for our clients. We currently accept the following payment methods:

• Bank Transfers: Direct bank transfers can be arranged for larger transactions. Please contact us for bank details.
• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
• Online Payment Platforms: Payments can also be made through secure online payment platforms such as PayPal.

For any questions regarding payment options or if you require alternative arrangements, please feel free to contact our customer service team.

At BritNaija, we are committed to providing our clients with high-quality and authentic products. To ensure this, we follow several rigorous steps:

1. Trusted Retailers and Suppliers: We source products exclusively from reputable and authorised retailers and suppliers. This allows us to guarantee that the items are genuine and meet high-quality standards.

2. Product Verification: For high-value or luxury items, we conduct thorough verification processes. This may include cross-referencing product details, checking certificates of authenticity, and, where applicable, consulting with experts.

3. Quality Checks: Before finalising any purchase, we review product descriptions, specifications, and customer reviews. This helps us to avoid products with potential quality issues and ensures that the items meet our stringent standards.

4. Direct Purchases: Whenever possible, we purchase items directly from the source or authorised distributors. This reduces the risk of counterfeit goods and ensures that the products are new and in excellent condition.

5. Feedback and Returns: We actively seek feedback from our clients to address any concerns about product quality. If any issues arise, we offer assistance with returns or exchanges to ensure client satisfaction.

6. Continuous Monitoring: We stay updated with industry standards and best practices to continuously improve our sourcing and quality assurance processes.

Our dedication to authenticity and quality ensures that you receive products that not only meet but exceed your expectations.

At BritNaija, we are committed to ensuring your satisfaction with our personal shopping services. Please review our refund and return policy below:

1. Refund Policy:

• Service Fees: Service fees are non-refundable once the procurement process has begun. This includes any fees associated with sourcing, purchasing, and processing your items.
• Refunds for Items: If the item you receive is damaged, defective, or not as described, please contact us within 2 days of receiving your order. We will review your request and, if eligible, arrange for a refund or replacement. Refunds will be processed to the original payment method and may take 7-10 business days to appear in your account.

2. Return Policy:

• Returns: We generally do not accept returns for items once they have been purchased and shipped. However, if there is a significant issue with the product, such as a manufacturing defect or incorrect item, please contact us immediately.
• Return Process: To initiate a return, please provide detailed information and any supporting documentation (e.g., photos of the damaged item) within 2 days of receipt. Our team will guide you through the return process, including shipping instructions if applicable.
• Return Cost: Please note that, unless there is an error on our part, client will bear all return cost including shipping and delivery to the source.
• Items Conditions: Items must retain their original conditions when delivered. This include original tags and labels.

3. Custom and Prohibited Items:

• Custom Orders: Items purchased to custom specifications or from specialized requests are typically non-returnable and non-refundable unless there is an error on our part.
• Prohibited Items: Items on our prohibited list or those that do not comply with our guidelines cannot be returned or refunded.

If you have any questions or need assistance with a refund or return, please contact our customer service team at [contact information].

Yes, there are certain items that we are unable to source due to various restrictions and regulations. These include, but are not limited to:

1. Hazardous Materials: Items that are classified as hazardous, such as chemicals, flammable products, or explosives, cannot be sourced.

2. Perishable Goods: Due to the risk of spoilage and logistical challenges, we do not handle perishable items like fresh food or beverages.

3. Weapons and Ammunition: We do not source any type of weapons, ammunition, or related accessories.

4. Controlled Substances: Drugs, pharmaceuticals, or any controlled substances are excluded from our sourcing services.

5. High-Value Luxury Items: Certain high-value luxury items may have additional restrictions or require special handling that we cannot provide.

6. Illegal Items: Any items that are prohibited by law or violate local regulations are not eligible for sourcing.

7. Large or Heavy Goods: Due to logistical constraints, we may not be able to source excessively large or heavy items.

If you have specific items in mind, please contact us to confirm whether they can be sourced. We are committed to helping you find what you need within the boundaries of applicable laws and regulations.

You can reach us through several convenient methods:

• WhatsApp: Send us a message at +44 1234 567890 for quick and direct communication.
• Email: Contact us via email at procurement@britnaija.com for detailed inquiries or documentation.
• Instagram: Follow and message us on Instagram @britnaijaprocurement for updates and informal inquiries.
• Contact Form: Use the contact form on our website for a structured approach to your questions or requests.

Choose the method that best suits your needs, and we’ll be happy to assist you.